Shipping policy

Shipping Policy

At Shophomed, we are committed to providing reliable, secure, and efficient shipping throughout the United Kingdom.

1. Shipping Areas

We currently ship to:

United Kingdom

If you have a special shipping request or would like to enquire about delivery to another location, please contact us at:

Email: Shophomed@fastmail.com

2. Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

3. Estimated Delivery Time

Estimated delivery times:

United Kingdom: 2–5 business days

Delivery times are estimates only and may vary during periods of high demand, bank holidays, promotional events, or due to circumstances beyond our reasonable control.

4. Shipping Costs

Free Standard Shipping is available on all orders within the United Kingdom unless otherwise stated during checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (where tracking is available).

If you have not received your shipping confirmation within 5 business days of placing your order, please contact us at:

Email: Shophomed@fastmail.com

6. Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

Courier or postal service delays
Severe weather conditions
Public holidays
Incorrect or incomplete delivery addresses
Other force majeure events

Please ensure your delivery details are accurate before completing your order.

7. Damaged, Lost, or Missing Parcels

If your order arrives damaged or you believe it has been lost, please contact us within 48 hours of the expected delivery date.

Please include:

Your order number
A description of the issue
Photographs of any damage (where applicable)

After reviewing your claim, we will provide an appropriate solution, which may include:

A replacement shipment; or
A full refund

Your statutory rights under UK consumer law remain unaffected.

8. Incorrect Delivery Address

If an incorrect or incomplete delivery address is provided and the parcel is returned to us, any additional shipping costs required to resend the order will be the responsibility of the customer.