Terms of service

Terms & Conditions of Sale

These Terms & Conditions of Sale govern all purchases made through the Shophomed website.

1. Company Identification

Shophomed

Address:
61 Wellhouse Rd
Alton, Hampshire GU34 4AQ
United Kingdom

Email: Shophomed@fastmail.com

Phone: +44 01420 85575

Business Hours:
Monday to Friday, 8:00 AM – 10:00 PM

2. Purpose

These Terms & Conditions define the rights and obligations of Shophomed and its customers in relation to the online sale of products through our website.

By placing an order on our website, you confirm that you have read, understood, and accepted these Terms & Conditions.

3. Products

We make every effort to ensure that our products are described and displayed as accurately as possible.

However:

Product images are provided for illustrative purposes only and may differ slightly from the actual product.
Product descriptions, specifications, and availability may be updated or modified without prior notice.
Shophomed reserves the right to amend or discontinue any product at any time.

4. Prices

Prices are displayed in Pounds Sterling (GBP £) unless otherwise stated.
Prices include VAT where applicable.
Delivery charges are shown separately before you complete your purchase.
We reserve the right to change prices at any time, but any changes will not affect orders that have already been confirmed.
The price payable is the one displayed at the time your order is placed.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where:

Payment cannot be authorised.
Fraud or unauthorised activity is suspected.
Product availability has changed.
Customer information is incomplete or inaccurate.
Previous disputes or breaches of these Terms exist.

An order is accepted only when you receive an order confirmation email.

6. Payment

Payment is required in full when the order is placed.

We accept payment using methods displayed during checkout, which may include:

Credit and debit cards
Apple Pay
Google Pay
Other secure payment methods available on the website

All payments are processed using secure encrypted payment systems.

7. Shipping

Shipping methods, delivery estimates, and related information are described in our Shipping Policy.

Delivery times are estimates only and may vary due to factors beyond our reasonable control, including courier delays and peak periods.

8. Right to Cancel & Returns

If you are purchasing as a consumer within the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

Full details are available in our Return & Refund Policy.

9. Consumer Rights & Faulty Goods

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

If goods are faulty, damaged, not as described, or otherwise fail to meet legal requirements, you may be entitled to:

A repair
A replacement
A price reduction
A refund

Please contact our customer support with details of the issue and photographs where appropriate.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation is prohibited under UK law.

Subject to the above, Shophomed shall not be liable for losses resulting from:

Misuse of the products.
Normal wear and tear.
Events outside our reasonable control, including but not limited to natural disasters, industrial action, transport disruptions, internet failures, or other force majeure events.

11. Privacy

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For further details, please refer to our Privacy Policy.

12. Intellectual Property

All content on the Shophomed website, including but not limited to:

Text
Images
Logos
Graphics
Product descriptions
Website design

is owned by or licensed to Shophomed and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

13. Governing Law & Disputes

These Terms & Conditions are governed by the laws of England and Wales.

We encourage customers to contact us first so we can attempt to resolve any dispute amicably.

If a dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.